HELP & SUPPORT
Find straightforward guidance or prepare a question of your own.
Ask the SACCO for its document checklist, share requirements and joining fees. Confirm the address and opening hours before visiting.
Prepare a question about thisWrite down your goal and what you plan to set aside. Ask about available accounts, fees, deposits and withdrawals.
Prepare a question about thisPrepare your purpose and repayment plan. Request the requirements, interest, full cost and repayment schedule. The SACCO makes the lending decision.
Prepare a question about thisNo. The site prepares a text you can download or open in your email app. You send it yourself. No case-tracking reference is issued here.
Prepare a question about thisAsk the SACCO for its current approved tariff and rates. Figures in the planning tools are not SACCO prices.
Prepare a question about thisContact the SACCO through a channel you have verified. Do not put a PIN, password or one-time code in a website question or email.
Prepare a question about thisAvoid suspicious links and do not share security codes. Contact the SACCO using details you independently verified. Keep the message as evidence.
Prepare a question about thisExplain what happened, when and what resolution you seek. Contact the SACCO and ask for acknowledgement. Do not include a PIN or confidential account details.
Prepare a question about thisNo. This site provides information and planning tools. Confirm the SACCO’s authorised channels for deposits and withdrawals.
Prepare a question about thisThe email listed by BNR is isokosaccogasabo@gmail.com. First ask where your service is provided and the current opening hours.
Prepare a question about thisTry another word or prepare your own question.
Your PIN, password and one-time codes are private. Keep them to yourself.
YOUR SECURITY
Three practice scenarios for spotting suspicious requests.
SUPPORT THAT FITS YOU
If you think you may struggle to repay, speak to the SACCO early. Prepare your income, essential expenses and payment dates. Ask about possible options and their costs; any change to your agreement needs the SACCO’s approval.
Prepare your budgetBefore visiting, explain your preferred language or any help you need with reading or reaching the office. Ask the SACCO what support is available. You may ask someone you trust to accompany you, while keeping your PIN and security codes private.
Prepare your visitYOUR RIGHTS
Request explanations in a language you understand, the approved tariff and the contract documents. Read before signing.
Review the key questionsContact the SACCO first with the facts, date and outcome you seek. Request acknowledgement and a way to follow up.
Prepare your concernKeep contracts, receipts and correspondence. If unresolved, consult BNR guidance on escalating a complaint.
Find our contact detailsBNR · Financial consumer rights and obligations · Laws and regulations
YOUR NEXT STEP